Welcome to enhakkore!
These terms and conditions outline the rules and regulations for the use of enhakkore's Website, located at https://enhakkore.in/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use enhakkore if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:
"Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of in. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing enhakkore, you agreed to use cookies in agreement with the enhakkore's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
These Terms and Condition provide you with a personal, revocable, non-exclusive, non-transferable license to use this Website conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, non-commercial use, and you may download a single copy of the materials from this site only for personal, non-commercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.
Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to Enhakkore that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions, and you agree that the license to use Enhakkore website will terminate immediately upon your violation of this warranty. Enhakkore reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.
Enhakkore shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of the customer, Enhakkore provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. Enhakkore charges nominal amount from customers for selecting fixed time delivery and such charges are display on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, Enhakkore is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.
Before any festival or major occasions, we suggest you to place your order at least 5 (five) days in advance.
Products that are hand delivered cannot be delivered along with courier products. The products may reach to the recipient at two different times or days.
For same-day standard time delivery, orders must be received by Enhakkore before 6:00 pm, Monday - Sunday, IST. For same-day fixed time delivery, orders must be received by Enhakkore before 6:30 pm, Monday - Sunday, IST. For same-day midnight delivery, orders must be received by Enhakkore before 7:00 pm, Monday - Sunday, IST.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events.
In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
For perishable items like flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Call the recipient to schedule an appropriate delivery time. Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time. Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance) Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.
No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.
You may choose one of the following:
We do not offer refund in the following cases:
If Flowers, Plants, Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.
If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
If product quality concerns are caused by improper handling of the product.
Note:
-Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
-Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
-For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.
-We do not accept any request for product exchanges.
-In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.
Online refund will be processed by Enhakkore on confirmation through email or phone call to the customer. Once the refund is processed by Enhakkore, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
You agree to pay the price applicable and displayed for the product or service on our Website at the time you submitted your order, the delivery fees for the delivery service you selected, if any, or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Enhakkore's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services not withheld by Enhakkore.
All payments are non-refundable (except as expressly set forth in these Terms and Conditions). We reserve the right to charge late fees on all due payments required to be made by the customer which shall be equivalent to the higher of:
You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
"Convenience Charge" may be levied by Enhakkore for facilitation of choosing a product/s and book the delivery, anywhere in India, without visiting our physical store. This covers Enhakkore’s Internet and system handling costs.
Such Convenience Charges are correlated to the order value.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
